Tuesday, 22 March 2016

What the Callous!

A common man from Tripura may not know about many medical institutes, but he must know the name of Apollo Hospital. Apollo Hospital are of two types, one found in Chennai and another found in kolkata. The better one is in Chennai, but in Kolkata we have an Apollo Hospital that is good enough, but costly. In Apollo hospitals, doctors are actually Gods, every thing is good there. This is the perception, people from Tripura have about Apollo hospitals.

I never got a chance to visit Apollo hospital chennai ever. So, when I got a chance to visit Apollo Kolkata, I just grabbed the opportunity (lol, I went there to accompany my mom and aunt to senior doctors). So the procedure was really cool. you go there, reception desk would refer you to doctors chamber, attendant  there would refer you to cash section. The suited booted staff on cash will charge you the amount and refer you to a nurse who will take your vitals and then allow you to go to the consultation chambers of doctors.

The other things went of smoothly, but vital monitoring part came as a big shock. The young nurse there put the BP cuff around the arm of my aunt, kept her finger on wrist and started inflating the cuff. It is called palpatory method of Blood Pressure measurement, you can measure only systolic BP (the numerator) in this way. At the end of measurement, I thought they would write the Systolic BP only, but to my utter surprise she wrote both systolic and diastolic BP(the numerator & denominator both).

I approached the nurse and asked her how she could comment on Diastolic BP as it can't be measured in palpatory method. With a puzzled look on her face, she told "It must be normal! that's why I wrote normal values."

I was like WTF! How could staff of such a reputed medical institute like Apollo kolkata could be so callus! Vitals are most important for diagnosis of a disease or conditions. If the vitals are measured like this, how can we expect the doctors to make the diagnosis and treatment correctly?

The perception that the doctors in Apollo hospitals are so good, no doubt about it. But if other staff do such blunders, how could we expect good services here! Here my intention is neither to blacken the image of Apollo hospital nor to do negative publicity. I would just like to have the attention of Apollo hospital people. Come on guys, you have created the brand equity with much difficulties, why ruin it like this. I don't personally have problem with doctors or their attitude but how could we expect your doctors to perform when they are not fed with right info?

PS. I have a suggestion for you Apollo people, why not equip nurses with electronic BP monitor.

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